Code of Ethics
CODE OF ETHICS
1/Confidentiality & Privacy: All readings are private and confidential. Any session, program, course, event is conducted with your privacy and confidentiality in mind and will not be revealed without your written approval, except in the event of a life-threatening situation. You agree to immediately notify me; Jo Robertson at Psychic Owl of any unauthorised use of your information or any other breach of your privacy.
2/ Interpretation & Suggestions: Tarot Readings & the details or information about events or situations in the future are only to be considered possibilities because the future is never etched in stone and a reading can only indicate possible outcomes/opportunities. As such, your session or program is intended to provide you with insight into your current path and offer you objective and unbiased suggestions to manifest positive solutions to your concerns so that you can make our own future. Remember, the insights provided are insights only. To act or not act on them is at your own discretion. Any decisions you make based on a session, program, course, event are your own responsibility. Sessions are for entertainment purposes only.
3/ Questions: Jo Robertson at Psychic Owl reserves the right to refuse to answer any question considered unsuitable or inappropriate or which oversteps professional and personal boundaries. Jo Robertson @ Psychic Owl will, however, discuss any aspect of your session or program with you to help you phrase your question(s) in a way that will give you the best results.
4/ Honesty & Respect: All sessions, programs, courses, events conducted by the Jo Robertson @ Psychic Owl will be completed and interpreted to the best of her ability with honesty, integrity and respect. In doing so, she will give an honest opinion while maintaining a degree of sensitivity and will not impose information on you that you have clearly indicated that you do not wish to know or explore in depth.
5/ Compassionate & Non-Judgemental: Jo Robertson at Psychic Owl will give you full attention and listen attentively to what is being said, so as to provide a useful, supportive, compassion and non-judgemental session, program, course, or event experience. You are also asked to maintain an open heart and mind in order to allow the information to flow fully without judgement.
6/ Empowering & Encouraging: Jo Robertson at Psychic Owl will strive to make your session, program, course, event a blessing that leaves you with a sense of acceptance, strength, joy and love by finishing on a positive, encouraging note. All sessions, programs, courses, events aim to empower you to make your own practical, life-affirming decisions to manifest positive solutions to any concerns.
7/ Responsibility for decisions: Jo Robertson at Psychic Owl will not tell you what to do, what choices you should make or that you should or should not pursue a particular course of action as you have the free will to choose whether or not you will follow any guidance gained whether from a session, program, course, or event. You will be supported and encouraged to make your own healthy choices, to take responsibility for your own decisions and actions, for how to live your life and the direction you choose for your future to take for the greater good of all concerned, with harm to none. You understand that in no way is Jo Robertson at Psychic Owl responsible or liable for anything you might do with the information given during sessions, programs, courses, events. It is up to you, the client, to wisely use your own judgment to make decisions in your own life. Remember, as the future is never etched in stone, you have the power to change your future. Sessions are for entertainment purposes only.
8/ Medical, legal or financial advice: All sessions are conducted for entertainment purposes only and are not meant to replace or substitute proper medical, psychological care or professional advice from other relevant practitioners. Jo Robertson at Psychic Owl is not qualified to treat, diagnose, or prescribe anything for physical or psychological illnesses or disorders or conduct readings in order to provide you with medical, legal or financial advice. If you have a medical, health or psychological ailment you are advised to seek a medical or mental health professional for the appropriate professional care. All healing- products/services and/or workshops are seen as Complementary therapies which do not aim to cure illness but rather to support, enhance and complement mainstream treatment or care.
9/ Readings for Children & Others: Jo Robertson at Psychic Owl will not conduct a reading to see what someone other than you as doing as this is a violation of their privacy and free will. Jo Robertson at Psychic Owl will not conduct a reading for anyone under 18 years of age without a parent or guardians permission.
10/ Frequency of Sessions: Jo Robertson at Psychic Owl will generally not do a session for you more than once per three months (at most), especially on the same subject, as this may mean you become overly dependent upon this service and avoid making decisions, taking responsibility, or may not have listened to or actioned the advice from the previous session. Jo Robertson at Psychic Owl will also not pressure you to return for further sessions or other services.
11/ Referrals: Jo Robertson at Psychic Owl will not refer you to another professional reader or healer in anticipation of acquiring kickbacks or other compensation.
12/ Bookings: All appointments must be prepaid and booking by contacting in accordance with the terms and conditions outlined. If you do not answer or are a “no show” for a face-to-face, phone or online session, program, course, event your space will be cancelled with no refund issued.
13/ Refusal & Termination of Services: Jo Robertson at Psychic Owl reserves the right to refuse any client or to terminate a session, program or participation in a course, or event at any time where personal and/or profession boundaries have been violated and where a shift and change after communication is not evident. Where no time, energy or information has been exchanged, any compensation or payment made for such a services will be returned as per the refund policy below. Due to the electronic nature of:
14/ Pricing: All prices are in AUSTRALIAN DOLLARS and are subject to change without notice. All fees and terms of trade will be clearly stated and agreed to prior to a reading and/or other type of session. No additional charges will be added or suggested. Jo Robertson at Psychic Owl maintains and reserves the right to make changes to prices per specials, supply costs, labour increases and misprints.
15/ Refund Policy: Jo Robertson at Psychic Owl prides herself on the quality of services provided. If you are not satisfied with your reading or healing within the first 5 minutes of engaging in the services, it is your responsibility as the client to advise Jo Robertson at Psychic Owl of your concerns and/or to request clarification at this time. Jo Robertson at Psychic Owl will provide you with further clarification where possible. As a general rule, refunds are not offered on sessions, programs, courses, events unless otherwise stipulated. If any course/workshop provided is cancelled by Jo Robertson at Psychic Owl you will be contacted and offered to have the funds transferred for use on another service or an alternative date or for a full refund to be provided. Agreements reached by both parties about alternative dates or refunds will be strictly adhered to with no further discussions being entered into.
16/ Cancellations: If you cancel your attendance at any session, program or event up to 48 hours of the scheduled day and time a $45 processing fee is payable or if cancelled within 48 hours no refund will be issued. Where you purchase and receive access to online courses or event, due to the electronic nature of these services they are considered to have been delivered and you are not eligible for a refund. If you are unable to complete an online course within the stated start and completion dates, as outlined at the time of booking, please contact Jo Robertson at Psychic Owl to discuss your circumstances and all reasonable opportunities will be provided to support you in undertaking the course which fit within the normal operation of the business. As a general rule, all course start and end dates will be strictly adhered to.
17/ Communication: Any communication through E-mail, Facebook messenger, newsletter etc between Jo Robertson at Psychic Owl and current or prospective clients should NOT be considered a legal or binding contract but is information for your decision in purchasing services, programs or products only. Jo Robertson at Psychic Owl has the right to referral and immediately stop all communication, whether through email, phone or other forum, which is perceived as aggressive, bullying, disrespectful, rude and inappropriate or oversteps other personal and professional boundaries.
18/ Products: Any information given on the healing properties of products available is not intended to act as a substitute for traditional professional medical treatment, nor can it be used for diagnosis.